FAQ

You’ll receive tracking information for your parcel fit with a delivery estimate. We ship all of our skincare products via Sendle.

Yes, we really want you to love our skincare products but we know things can go wrong and there can be ordering mishaps. We provide refunds on our products within 30 days of purchase. We do ask that you cover the postage to return the product.

Yes, they can! Our ranges are created specifically for their intended skin types but that doesn’t mean you’ll lose any of those stunning benefits packed within our products if you choose to get adventurous.

Yes. Your parcel will be sent via Sendle. You’ll receive tracking information from Sendle.

We’re based in Brisbane, Australia, with our manufacturer based in New South Wales, and our ingredients sourced from all around the nation. Your products will be shipped from Brisbane.

Yes. On the bottom of all products is a manufacture date. An example format is NE140323, where NE is Native Essence & 140323 is the date of manufacture. The product unopened shelf life is 3 years after manufacture. The product life once opened is 12 months.

Yes, we sure do! You can pick up a card for your loved one. Our gift cards start at $20.

No. We’re committed to providing ethical skincare and that starts with intelligent ingredient selections and extends to testing on human skin.

Yes, you can. Due to hygiene reasons, we can only accept product exchanges if the product is unopened. We do ask our customers to cover the postage to return the product.

Native Essence use the highest quality and purest botanical superfood extracts and essential oils, to enable you to care and pamper you precious skin. We have developed what we believe to be the ideal facial routines, to make the most of these high-quality ingredients.

Cleansing It is important to gently cleanse the skin prior to your day or night routine, either using a gel or cream-based cleanser, depending on your skin type.